AIOps Suite is Your Mission Control for EV Charging Operations.
AIOps is a vertically integrated stack built for Ops, Finance, Fleet and Support leaders to keep your charging network reliable, profitable, and SLA-compliant.
For Platform Ops, Diagnostic Teams and EV Charger OEM Teams
AI-Powered Charger Health Engine
Simulate the starting and stopping of a charging session without requiring access to an EV
Simulate the starting and stopping of a charging session without requiring access to an EV
Real-time Session Fault Triage
Create RFID credentials associated with a EV driver
Create RFID credentials associated with a EV driver
Predictive Failure Signals
Associate vehicle with a user and enable or disable automatic charging (AutoID)
Associate vehicle with a user and enable or disable automatic charging (AutoID)
SLA Risk Alerts Per Site
Associate vehicle with a user and enable or disable automatic charging (AutoID)
Associate vehicle with a user and enable or disable automatic charging (AutoID)
Root Cause Clustering and Insights
Associate vehicle with a user and enable or disable automatic charging (AutoID)
Associate vehicle with a user and enable or disable automatic charging (AutoID)
For CFOs, Commercial Directors, Strategy Teams
SLA Dashboards by Depot, Region, or Customer
Create secure OCPP connection credentials using passwords and TLS certificates
Create secure OCPP connection credentials using passwords and TLS certificates
Revenue-At-Risk Scoring + Real Time Models
Control your network via remote OCPP commands e.g. unlock connector
Control your network via remote OCPP commands e.g. unlock connector
Euro/Dollar Impact Attribution of Fixes & Faults
Receive device diagnostics, errors and alerts
Receive device diagnostics, errors and alerts
Billing Reconciliation e.g. OCPI CDR Mismatch
Remotely change configurations and settings of your devices
Remotely change configurations and settings of your devices
Customer-Facing SLA + Financial Reports
Push remote firmware updates
Push remote firmware updates
For Fleet Operators, Depot Managers, Telematics Teams
Morning Readiness Score (Depot SLA for 6AM)
Set charging prices per kWh of energy
Set charging prices per kWh of energy
Vehicle-to-Charger Mapping
Set charging prices per hour of charging
Set charging prices per hour of charging
Load Shifting Algorithm Health + Monitoring
Create a variable pricing schedule
Create a variable pricing schedule
Vehicle No-Charge Alerts (e.g. Auth Issues)
Automatically detect fully charged EVs, and levy fees for overstaying drivers
Automatically detect fully charged EVs, and levy fees for overstaying drivers
Monitor Time-to-Stable for Depot Onboarding
Offer special pricing users
Offer special pricing users
For L1–L3 Support Teams, Customer Success Managers
Auto AI-Root Cause Analysis for Tickets
Remotely start and stop charging transactions via a API call
Remotely start and stop charging transactions via a API call
Ticket Triage and Routing to Field Teams
Set a charging session to terminate after a designated period of time has elapsed
Set a charging session to terminate after a designated period of time has elapsed
Log Monitoring for Fix Verification + Auto-Close
Set a charging session to terminate after a designated amount of energy has been delivered to the EV
Set a charging session to terminate after a designated amount of energy has been delivered to the EV
Support Analytics and KPI Reporting
Set a charging session to terminate after a designated state of charge has been reached
Set a charging session to terminate after a designated state of charge has been reached
L1 chatbot + CRM Integrations for Tickets
Set a charging session to terminate after a specified amount of money has been spent
Set a charging session to terminate after a specified amount of money has been spent
Session Auto-pilot - Delayed start / stop
Set a charging session to start and/or stop at designated time(s)
Set a charging session to start and/or stop at designated time(s)
